About True Rights International Foundation (TRIF)

True Rights International Foundation (TRIF) is a registered non-governmental organization (NGO) headquartered at OU Colony, Shaikpet, Hyderabad, Telangana, India. TRIF is dedicated to advancing human rights, integrity in governance, dignity for every individual, and equality across societies.

TRIF operates as a non-profit, non-partisan civic organization. All donations received by TRIF are used exclusively for its stated charitable, humanitarian, and social welfare objectives as defined in its governing charter.

Acceptance of Terms

By accessing or using the TRIF website (truerights.org) or any associated services, you confirm that:

• You are at least 18 years of age, or accessing with the consent of a parent/guardian.
• You have read, understood, and agree to be bound by these Terms & Conditions.
• You have read and accepted the Privacy Policy.
• You consent to the use of Razorpay as TRIF's payment processing partner.

If you do not agree with any part of these terms, please discontinue use of this website and its services immediately.

Membership Terms

TRIF membership is open to individuals who support the organization's mission and values. By registering as a TRIF member, you agree to the following:

3.1 Eligibility

• Membership is open to individuals aged 18 years and above.
• Members must provide accurate and verifiable identity information at registration.
• Each individual is permitted only one membership account. Duplicate accounts are strictly prohibited.

3.2 Member Obligations

• Uphold TRIF's ethical code of conduct at all times.
• Respect the dignity, rights, and equality of all individuals.
• Not use TRIF's platform for personal commercial gain, political activity, or discriminatory purposes.
• Maintain the confidentiality of your account credentials.

3.3 Termination of Membership

TRIF reserves the right to suspend or terminate membership without prior notice in cases of:

• Violation of these Terms & Conditions or TRIF's ethical code.
• Providing false or misleading information during registration.
• Creating duplicate or fraudulent accounts.
• Engaging in conduct harmful to TRIF's reputation or its members.

Donations & Payments

4.1 Voluntary Donations

All donations made to TRIF are entirely voluntary. No individual is obligated to donate to avail of TRIF's services or membership benefits (unless specific programs require a nominal fee as stated clearly at the point of registration).

4.2 Use of Donations

Donations received are used exclusively for TRIF's charitable and social welfare activities, including but not limited to:

• Food security and hunger relief programs
• Shelter support and housing initiatives
• Educational support and skill development
• Healthcare access and public health programs
• Human rights advocacy and legal support
• Community development and leadership programs
• Operational costs essential for program delivery

4.3 Tax Benefits

Donations to TRIF may be eligible for tax exemption under applicable Indian laws. TRIF will issue donation receipts upon request. It is the donor's responsibility to verify tax eligibility as per their applicable jurisdiction.

4.4 Accepted Payment Methods

TRIF accepts donations and payments via Razorpay, which supports the following methods:

• Credit Cards (Visa, Mastercard, RuPay, Amex)
• Debit Cards
• UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
• Net Banking (all major Indian banks)
• Wallets (Paytm, Mobikwik, Freecharge, etc.)
• EMI (on eligible cards)

Razorpay Payment Gateway — Terms

5.1 Payment Processing

• All transactions are processed in Indian Rupees (INR) unless otherwise specified.
• TRIF does not charge any additional transaction fees to donors. However, your bank or card issuer may apply charges as per their own policies.
• Payment processing is handled entirely by Razorpay. TRIF does not have access to your card number, CVV, or banking credentials.
• A transaction confirmation will be sent to the email address provided at the time of payment.

5.2 Transaction Security

• All payment data is transmitted using SSL/TLS encryption.
• Razorpay is PCI DSS Level 1 certified — the highest level of payment security compliance.
• Two-factor authentication (2FA) and OTP verification are applied where required by RBI guidelines.
• TRIF will never ask for your card details, OTP, or banking passwords through email, phone, or any other channel.

5.3 Failed Transactions

In case of a failed or incomplete transaction:

• If your bank account has been debited but the payment is not confirmed on TRIF's system, please wait up to 5–7 business days for automatic reversal by your bank.
• If the amount is not reversed within 7 business days, please contact us at info@truerights.org with the transaction reference number.
• TRIF will coordinate with Razorpay to resolve payment disputes within 15 business days.

5.4 International Payments

International donations may be accepted subject to FCRA (Foreign Contribution Regulation Act) compliance. TRIF will inform users of any restrictions applicable to international payments at the point of donation. Additional identity verification may be required for international contributions.

Use of Website

You agree to use the TRIF website only for lawful purposes and in accordance with these Terms. You must not:

• Use the website in any way that violates any applicable local, national, or international law or regulation.
• Transmit any unsolicited or unauthorized advertising or promotional material.
• Attempt to gain unauthorized access to any part of the website or its related systems.
• Introduce any viruses, Trojan horses, worms, or other technologically harmful material.
• Scrape, copy, or republish content from this website without express written permission from TRIF.
• Impersonate TRIF, its officers, or any other person or entity.

Intellectual Property

All content on this website — including but not limited to text, graphics, logos, images, icons, videos, and software — is the property of True Rights International Foundation and is protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from this website without prior written consent from TRIF.

Limited personal and non-commercial use of website content is permitted, provided appropriate attribution is given to TRIF.

User Conduct & Prohibited Activities

The following activities are strictly prohibited on the TRIF platform:

• Uploading, posting, or transmitting content that is discriminatory, hateful, defamatory, or violent.
• Harassing, threatening, or intimidating other users or TRIF personnel.
• Creating multiple accounts to manipulate structural scores or membership benefits.
• Using TRIF's platform for commercial solicitation without authorization.
• Misrepresenting your identity or organization during registration.
• Attempting to manipulate or circumvent TRIF's governance or structural systems.
• Engaging in any activity that brings TRIF into disrepute.

Violation of any of the above may result in immediate account suspension, permanent ban, and/or legal action as appropriate.

Limitation of Liability

To the fullest extent permitted by applicable law:

• TRIF shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services.
• TRIF does not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.
• TRIF's total liability for any claim related to a donation or payment shall not exceed the amount actually paid by the user in the transaction in question.
• TRIF is not responsible for technical failures, payment delays, or data loss caused by third-party service providers including Razorpay, hosting providers, or internet service providers.

Grievance Redressal

In accordance with the Information Technology Act, 2000 and the Consumer Protection Act, 2019, a Grievance Officer has been designated by TRIF:

Grievances related to payment transactions shall be addressed within 15 business days. For payment disputes involving Razorpay's services directly, users may also contact Razorpay's support at razorpay.com/support.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana, India.

In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If unresolved, disputes may be referred to arbitration as per the Arbitration and Conciliation Act, 1996.

Changes to Terms

TRIF reserves the right to revise these Terms & Conditions at any time. Material changes will be notified to registered members via email and prominently displayed on this page. Continued use of the website after any changes constitutes your acceptance of the revised terms.

We encourage you to review this page periodically. The "Effective Date" at the top of this document reflects when the terms were last updated.

Information We Collect

We collect different types of information depending on how you interact with TRIF:

1.1 Information You Provide Directly

• Identity Data: Full name, date of birth, gender, profile photo
• Contact Data: Email address, phone number, postal address
• Account Data: Username, password (encrypted), membership level
• Verification Data: Government-issued ID details (for member verification)
• Organizational Data: Organization name, registration details (for collaboration applicants)
• Communication Data: Messages sent through the complaint box, contact forms, or direct communication

1.2 Transaction & Payment Data

• Donation amounts and frequency
• Transaction reference numbers (Razorpay Order ID, Payment ID)
• Payment method type (UPI, card, net banking — not card numbers)
• Billing name and email provided during payment

1.3 Automatically Collected Data

• IP address and browser type
• Pages visited and time spent on the website
• Device information (operating system, screen size)
• Referral source (how you arrived at our website)
• Cookie identifiers (see Cookie Policy below)

How We Use Your Information

Payment Data & Razorpay

All payment transactions on the TRIF website are processed by Razorpay Software Pvt. Ltd. Razorpay acts as an independent data controller for your payment data and is subject to its own Privacy Policy.

TRIF receives only the following from Razorpay after a transaction:

• Razorpay Payment ID (e.g., pay_XXXXXXXXXXXX)
• Razorpay Order ID
• Transaction status (captured / failed)
• Amount and currency
• Payer's name and email (as provided to Razorpay)

TRIF does not receive or store: card numbers, card expiry dates, CVV codes, UPI IDs, bank account numbers, OTPs, or any other sensitive authentication data.

Your payment data with Razorpay is retained as per Razorpay's data retention policy and applicable RBI regulations.

Cookies Policy

Our website uses cookies to enhance your browsing experience. A cookie is a small text file stored on your device.

You can control or delete cookies through your browser settings. Disabling essential cookies may affect website functionality. You may opt out of analytics cookies by visiting Google Analytics Opt-out.

Data Sharing & Disclosure

TRIF does not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited circumstances:

• Razorpay: Payment processing data shared as necessary for transaction execution.
• Service Providers: Hosting, email delivery, and analytics providers who process data on TRIF's behalf under strict data processing agreements.
• Legal Requirements: When required to comply with applicable law, court orders, or government requests.
• Fraud Prevention: To protect against fraud, abuse, or security threats.
• Organizational Transfer: In the event of a merger, restructuring, or transfer of TRIF's operations, member data may be transferred with appropriate notice.

Data Security

TRIF implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• All data transmitted between your browser and TRIF's servers is encrypted using SSL/TLS.
• Passwords are stored using industry-standard hashing algorithms (bcrypt).
• Payment data is handled exclusively by Razorpay on PCI DSS Level 1 compliant infrastructure.
• Access to member data is restricted to authorized TRIF personnel only.
• Regular security audits and vulnerability assessments are conducted.

Despite these measures, no method of transmission over the internet is 100% secure. In the event of a data breach that poses a risk to your rights, TRIF will notify affected users within 72 hours of becoming aware of the breach.

Your Rights

As a data subject, you have the following rights regarding your personal information held by TRIF:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data, subject to legal and contractual obligations.
• Right to Restriction: Request restriction of processing in certain circumstances.
• Right to Portability: Receive your data in a structured, machine-readable format.
• Right to Withdraw Consent: Withdraw consent for communications at any time.
• Right to Object: Object to processing based on legitimate interests.

To exercise any of these rights, please contact us at info@truerights.org. We will respond within 30 days.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

Children's Privacy

TRIF's website and services are not intended for persons under the age of 18 years. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under 18 without appropriate parental consent, we will take immediate steps to delete such data.

If you are a parent or guardian and believe your child has provided personal information to TRIF without your consent, please contact us immediately at info@truerights.org.

Privacy Contact

Donations — Refund Policy

However, TRIF will consider refund requests in the following exceptional circumstances:

• The donation was made due to a technical error on the TRIF website.
• The donor was charged more than once for the same intended donation (duplicate payment).
• The donation was made without the donor's knowledge or consent (suspected unauthorized transaction).

Refund requests must be submitted within 7 days of the transaction date. Requests submitted after 7 days will not be entertained.

Membership Fees

Where a nominal registration or membership fee is applicable:

• Membership fees are non-refundable once the membership has been activated and member ID issued.
• If your membership application is rejected by TRIF after payment, the fee will be fully refunded within 7–10 business days.
• If a technical error caused an incorrect fee deduction, the excess amount will be refunded.
• Membership cancellation by the member after activation does not entitle the member to a refund of any fees paid.

Duplicate Payments

In case of accidental duplicate payment for the same transaction:

• The duplicate amount will be fully refunded upon verification.
• Please report duplicate payments within 48 hours of the transaction for fastest resolution.
• Provide both transaction reference numbers (Razorpay Payment IDs) when contacting us.
• Verified duplicates will be refunded within 5–7 business days.

Failed Transactions

If a payment fails but your bank account has been debited:

• Your bank typically reverses the amount automatically within 5–7 business days.
• If you do not receive the reversal within 7 business days, contact us with:
  • Your full name and registered email
  • Razorpay Payment ID or Order ID
  • Bank transaction reference number
  • Screenshot of the bank debit
• TRIF will coordinate with Razorpay to resolve the issue within 15 business days.

How to Request a Refund

To request a refund, please email info@truerights.org with the subject line: "Refund Request — [Your Razorpay Payment ID]"

Include the following in your email:

1. Full name and registered email address
2. Razorpay Payment ID and/or Order ID
3. Date and amount of transaction
4. Reason for refund request
5. Any supporting screenshots or bank statements

Our team will acknowledge your request within 2 business days and provide a resolution within 15 business days.